About Amdocs
Amdocs Limited is a multinational corporation that was founded in Israel and currently headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company specializes in software and services for communications, media and financial services providers and digital enterprises.
About Amdocs Careers 2024
Company Name: Amdocs, Inc.
Website: Amdocs
Profile: IT Professional-Windows/OS-Fresher
Degree Needed: B.E/B.Tech/MCA
Passout Batch: 2023, 2024
Job Location: Pune, India
Amdocs Salary: Best In Industry
Experience Level: 0 – 1 Years
Qualifications Required:
B.E/B.tech/MCA IT /Computer Science or related stream – (60% throught out academics)2023 Passout – Fulltime
Required Skills:
- Must have minimum 0 – 6 months – technical support experience
- Excellent communication skills
- Knowledge to remote support tools like Windows Messenger, RDP, Net Meeting, SCCM
- Excellent knowledge of PC & laptop hardware
- Expert knowledge of Windows7, Windows 10 operating system.& Mac OS
- Intermediate knowledge of Windows Exchange messaging system
- Intermediate knowledge of backup systems like OneDrive, Druva.
- Intermediate knowledge of O365.
Preferred Skills:
- Windows System Administration. (Windows 7, Windows 10)
- PC/Laptop support
- Hardware knowledge of laptop, Desktop, printer
- Good knowledge of MS suite of products like MS 365
- Excel knowledge for reporting
Required Behavioral Competencies:
- Ability to work in a team & communicate with team members for either guidance at work or for sharing own expertise
- Good collaboration skills to achieve the stated objectives
- Excellent English communication skills
- Patient with customers
- Have an ownership mentality to resolve issues on own or with the help of others
- Be a self-starter and the work minimal remote assistance
- Come up with ideas, solutions to implement new services to enhance customer satisfaction
Job Responsibilities:
- Provide support to Amdocs internal users for IT related support
- Knowledge to support various Desktop and Laptop models available in Amdocs
- Image Amdocs Laptops and desktops with the Amdocs image
- Should use the internal CRM application to log new cases & update progress on existing cases in a timely manner
- Knowledge to support windows related issues escalated by Remote Support
- Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines
- Resolve and respond to user questions received via ServiceNow, email or other collaboration methods meeting defined OLA and SLA
- Use technical knowledge bases(internal & external) to resolve technical issues & collaborate on issues with relevant teams as required
- Support meeting/conference room IT infrastructure
- Vendor management – Deal with various desktop/laptop vendor to support existing requirements and plan for future requirements.
- Initiate procurement requirements for new PC/Laptop devices to support existing and growth requirements
- Need to be on call after office hours and during weekends for any major disruptions in IT Service
- Document new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required
- Collaborate effectively and closely with end users, IT stakeholders
Selection Process:
- Application
- Screening
- Online Assessment
- Technical Interview
- Behavioural Interview
- HR Interview
- Offer
How do I apply for Amdocs Careers 2024?
Apply Now: Link
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