Zycus off campus drive 2020|Software Engineer |B.E/B.Tech/M.E/M.Tech|Fresher

About The Company :

Headquartered in Princeton, U.S. in 1998, Zycus has grown every day to be established as an organization which now is a leading global provider of complete Source-to-Pay suite of procurement performance solutions.

Zycus off campus drive Details 2020:

Company Name:Zycus
Company Website:www.zycus.com
Position:Software Engineer
Degree Needed:B.E/B.Tech/M.Tech/BCA
Batch:2012-10/ Batch
Job Location:Mumbai
Experience Needed:0 – 2 years
Salary:best in industry

Job Description:

Zycus is looking for professionals with 0-2 years experience in the Customer Service domain for the role of Product Technical Analyst (Trainee Product Analyst in case of freshers).

Role and Responsibilities:

  • Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
  • Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
  • Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
  • Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
  • Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
  • Evaluate and suggest innovative solutions and workarounds for customer requirements
  • Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
  • Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

Requirements

  • Strong written and verbal communication skills.
  • Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
  • Collaboration with various internal and external stakeholders
  • Ability to learn, execute and excel. Multitask and work with priorities
  • Should have knowledge of configurations Procurement Tool & aware of SDLC (Added advantage)
  • Understanding of Incident Management Tool & aware of basic ITIL concepts (Added advantage)
How to Apply for Zycus careers 2020:
Apply Link:Click Here
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