Wipro Off Campus Drive 2023: Lazyfreshers has brought exclusive fresher jobs for you, this freshers job is for Wipro company whose job description, salary, job location, and application link, you can check below. Wipro Off Campus Drive 2023 | Any Graduate | Hyderabad.
Job Details for Wipro Off Campus Drive 2023
Company Name
Wipro
Company Profile
wipro.com
Role
Production Specialist
Qualification
Any Graduate
Batch
2018/ 2019/ 2020/ 2021/ 2022
Experience
Freshers
Location
Hyderabad
CTC
Best In Industry
Last Date
ASAP
Job Description for Wipro Off Campus Drive 2023
Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
Document all pertinent end user identification information,including name, department, contact information and nature of problem or issue
Update own availability in the RAVE system to ensureproductivity of the process
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLA’s defined in the contract
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Document and analyze call logs to spot most occurring trends toprevent future problems
Maintain and update self-help documents for customers to speedup resolution time
Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
Ensure all product information and disclosures are given toclients before and after the call/email requests
Avoids legal challenges by complying with service agreements
Skills Requiredfor Wipro Off Campus Drive 2023
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.
Expert
Applies the competency in all situations and is serves as a guide toothers as well.
Master
Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognizedwithin the entire organization.
WiproSelection Process for Wipro Off Campus Drive 2023
Registration
Assessment
Technical Round Interview
HR Interview
Selection
Onboarding
About Company:
Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. The Fortune India 500 ranks it the 29th largest Indian company by total revenue. It is also ranked the 9th largest employer in India with nearly 195,000 employees.
How to Apply for Wipro Off Campus Drive 2023
All interested and eligible candidates can apply for Wipro Off Campus Drive 2023 online by the following link as soon as possible before the Last Date.
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