upGrad Careers 2021: upGrad is an IIT Delhi alumni and Ronnie Screwvala founded company where we focus on enabling universities to take their programs online. Given the team’s background in the education and media sectors, we understand what it takes to offer quality online programs, and at upGrad – we invest alongside universities to build and deliver quality online programs (content, platform, technology, industry collaboration, delivery, and grading infrastructure).

Company Name: upGrad 

Official Website: upGrad

Job Profile: Associate – Student Success

Degree Needed: B.E/B.Tech

Passout Batch: 2018/2019/2020

Work Location: Mumbai

Package: Best In Industry

Experience Level: 0 – 1 Year

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Skills:

  • Excellent written and spoken communication skills
  • High customer-centricity, to understand student expectations and support them to achieve their goals;
    Ability to approach any situation with patience and empathy
  • Good problem-solving skills
  • Ability to manage clear internal communication to drive student success
  • Decent proficiency in MS Office Suite (Outlook, Word, Excel) is mandatory

Roles & Responsibilities:

  • Onboard all candidates in your batch and get them acquainted with the different program elements
  • Understand the expectations of all candidates from the program and mentor them to help them achieve their goals
  • Keep all candidates updated about the latest in the program via phone, email, chat
  • Analyze performance of candidates on different program elements and propose interventions to improve lagging metrics
  • Maintain a database of the entire history of expectations, interactions & growth of every candidate
  • Provide lagging candidates with regular feedback and motivation to help them succeed
  • Manage preparation of candidates for placement activities to ensure maximum offers
  • Act as the eyes and ear for the program team to keep the feedback flowing and help with the iterative improvement of the satisfaction levels from the program
  • Influence the program calendar including deadlines and events by working closely with the program team and driving the schedule for the maximum benefit of the candidates

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