SoftwareONE off campus Recruitment 2020|Intern – Service NOW|B.E/B.Tech|Fresher

About the Company:

At SoftwareONE, our people are our greatest asset: that’s why we support and care for our colleagues as well as invest in our people and their professional development. 

SoftwareONE off campus Drive Details :

Company Name:SoftwareONE
Company Website:     www.softwareone.com
Position:Intern – Service NOW
Degree Needed:B.E/B.Tech
Batch:2019-2020/ Batch
Job Location:Gurgaon, Haryana
Experience Needed:0-0 yrs
Salary:Best in industry
The role
  • User Access Management tasks in ServiceNow (User Creation/Deletion/Modification)
  • Escalation of unresolved or non-1st level tickets to the next level support.
  • Ensuring end user satisfaction by providing best in-class customer services.
  • Register and resolve all ServiceNow related 1st level/2nd level incidents and requests.
  • Excellent debugging and problem – solving skills
  • Excellent communications, presentation, listening and negotiation skills
  • Strong customer service mindset
  • Ability to multi – task and work with management to prioritize tasks.
  • Good troubleshooting skills with the ability to assist in determining root cause of problems, offer recommendations or suggestions for a quick, but effective, resolution.
  • Demonstrate strong confidence in abilities and knowledge.
  • Ability to work well in crisis situations.
  • Flexibility to provide off – hours and weekend support for maintenance, testing and general on – call support.
  • Demonstrate strong sense of responsibility.
  • Willingness to work in Shifts
  • Ability to work under minimal supervision.
  • Track and respond to the emails submitted to helpdesk queue
What we need to see from you
  • 1-3 Year Experience in ServiceNOW
  • Good in Microsoft Excel & PowerPoint.
  • Excellent communication skills.
  • Open to work 24/7 in shifts

How to Apply for SoftwareONE careers 2020:

Apply Link:Click Here
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