About the Company:
At SoftwareONE, our people are our greatest asset: that’s why we support and care for our colleagues as well as invest in our people and their professional development.
SoftwareONE off campus Drive Details :
|Position:||Intern – Service NOW|
|Job Location:||Gurgaon, Haryana|
|Experience Needed:||0-0 yrs|
|Salary:||Best in industry|
- User Access Management tasks in ServiceNow (User Creation/Deletion/Modification)
- Escalation of unresolved or non-1st level tickets to the next level support.
- Ensuring end user satisfaction by providing best in-class customer services.
- Register and resolve all ServiceNow related 1st level/2nd level incidents and requests.
- Excellent debugging and problem – solving skills
- Excellent communications, presentation, listening and negotiation skills
- Strong customer service mindset
- Ability to multi – task and work with management to prioritize tasks.
- Good troubleshooting skills with the ability to assist in determining root cause of problems, offer recommendations or suggestions for a quick, but effective, resolution.
- Demonstrate strong confidence in abilities and knowledge.
- Ability to work well in crisis situations.
- Flexibility to provide off – hours and weekend support for maintenance, testing and general on – call support.
- Demonstrate strong sense of responsibility.
- Willingness to work in Shifts
- Ability to work under minimal supervision.
- Track and respond to the emails submitted to helpdesk queue
What we need to see from you
- 1-3 Year Experience in ServiceNOW
- Good in Microsoft Excel & PowerPoint.
- Excellent communication skills.
- Open to work 24/7 in shifts
How to Apply for SoftwareONE careers 2020:
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