SmartBear Off Campus Drive | Product Support Engineer | Bangalore | 2021

SmartBear Off Campus Drive

SmartBear Off Campus Drive: SmartBear Software is an American privately-held information technology company that delivers tools for application performance monitoring, software development, software testing, API testing and API management. The company is based in Assembly Square in Somerville in the Greater Boston Area.

SmartBear Off Campus Drive:

Company Name:SmartBear Software
Company Website:www.smartbear.com
Job Role:Product Support Engineer
Job ID:4852128003
Experience:0 year
Salary:Best In Industry

Job Description:

We are looking for a Product Support Engineer who will help our clients in learning and using SmartBear products, specifically our next-generation Test Management tools.

This position is for you if you want to:

• Troubleshoot and solve technical support issues with external customers (via email, screen share, live chat, Communities, phone, etc.)
• Create, document, and track the progress of new customer issues as they become available
• Collaborate with fellow support colleagues and other internal organizations, e.g. development, to achieve superior customer service
• Obtain the necessary knowledge and skills to become progressively proficient with responsible products
• Be the customer advocate when providing feedback to internal organizations
• Achieve issue resolution and escalation goals
• Look for ways to improve the productivity of issue resolution and better ways to help customers

Qualifications:

• Bachelor’s Degree in Computer Science or related field or equivalent experience
• Excellent English verbal and written communication skills
• Basic knowledge of Linux and Windows 7, 8 or 10 operating system
• Basic knowledge of office productivity suites (MS Office, Google apps)
• 0 – 1 years experience as a product support engineer
• Basic knowledge of software testing tools or test management tools
• Basic knowledge of application lifecycle management

Desirable:

• Java Programming and scripting knowledge
• Understanding of web fundamentals: client-server architecture, TCP/IP protocol stack, HTML/CSS/JavaScript
• Network and server administration knowledge

How to Apply:

All the interested and eligible candidates can apply for this post by clicking on the link below:

Apply Link: Click Here

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FAQs

What is SmartBear used for?

TestComplete is a functional automated testing platform developed by SmartBear Software. TestComplete gives testers the ability to create automated tests for Microsoft Windows, Web, Android (operating system), and iOS applications.

Who uses SmartBear?

We’re used by 15 million developers, testers, and operations engineers at over 24,000 organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. Wherever you’re going, we’ll help you get there.

What is SmartBear cross-browser testing?

Cross-browser testing and cross-device testing with TestComplete will enable you to quickly create automated GUI tests just once and run them in parallel across 2,050 remote test environments – including browsers, operating systems, resolutions, and devices – helping you ensure complete test coverage and improve …

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