Rolling Rock off campus drive|Product Support Engineer| B.E/B.Tech|Bengaluru

About the Company:

Rolling Rock Software creates digital transformation platform focused on improving customer experience through innovation.We enable companies and organizations around the globe to accurately authenticate customers, patients, users, things and employees through our patented technology and suite of products.

 Rolling Rock off campus drive Details:

Company Name: Rolling Rock
Company Website:https://recruit.zohopublic.com/
Position: Product Support Engineer
Degree Needed:B.E/B.Tech
Batch:2019/ Batch
Interview Location:Bengaluru
Experience Needed:0-1 yrs
Salary:best in industry
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Roles and Responsibilities 

  • support – diagnosis, investigation, resolution, coordination with business, application owners, infrastructure support. 
  • Creation of ticket and tracking through lifecycle. 
  • Monitoring Applications and System activities. 
  • Support Client Calls (Inbound). 
  • Applications report testing during implementation. 
  • Support L3 team during implementation. 

This role involves 24*7 rotational shifts supporting internal customers (within the organization) and On- Call support 


Requirements

Technical knowledge and experience is a basic requirement for this kind of role. The Product Support Engineer also needs to be tactful and diplomatic to maintain a good working relationship with the software developers. Other skills and competencies that employers look for are: 

  • An understanding of the software development life cycle as well as the business approach for the product 
  • Analytical skills 
  • Decision making ability 
  • Attention to details 
  • Ability to work in a team as well as an individual 
  • Ability to work under pressure and maintain deadlines
How to Apply for Rolling Rock off campus drive 2020:

Apply Link:Click Here

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