Kronosoff campus drive |Recruitment As Trainee |B.E/B.Tech| Freshers

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About the Company: Kronos is a global provider of workforce management and human capital management cloud solutions. Founded in 1977, Headquarters at Chelmford, Massachusetts in the United States with 5,000 Employees Worldwide. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® – and more than 40 million people in over 100 countries use Kronos every day. Our blue-chip customer base – including more than half the Fortune 1000- is highly diverse and spread across the retail, hospitality, manufacturing, services, distribution, public sector, and healthcare industries

Company Name:   Kronos

Official Website : www.kronos.com

Position:     Trainee

Job Location:  Noida

Experience Needed:    0 – 1Years

Degree Needed: BE/BTech Freshers 

Job Description: 

The duties of a Technical Support Engineer/ Application Support include responding to application alerts, solve simple application related issues, or escalate application related issues to product specialists in a 24X7 Internet and hosted applications services Network Operations Center.

  • Responding to Application Alerts based on monitoring tools as first responder
  • Review/assess technical situation and establish case priority/severity in accordance with the service level agreement
  • Troubleshoot Application Alerts
  • Handle Level 1 Escalations and adhere to escalation matrix
  • Create shareable knowledge using knowledge base and knowledge methodology using tools provided
  • Ensure operating standards are adhered to and updated as necessary
  • Manage case-load in adherence to departmental goals/policies.

Qualification

  • Any Technical qualification in graduation/post graduation.
  • BE/BTech Fresher (IT, CS) is preferred
  • Understanding of operating systems, networking technologies/protocols, and software applications.
  • Familiarity with SQL relational database management systems and SQL scripting.
  • Ability to deliver superior customer service.
  • Sound analytical and organizational skills.
  • Excellent oral/written communication skills
  • Willingness to work on flexible shifts ( including weekends) supporting a 24×7 operation globally

How to Apply:

Apply Link:Click Here

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