IBM off campus Recruitment 2020|Senior Technical Support Associate|BE/B.Tech|BANGALORE

About the Company:

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. 

IBM off campus drive Details:
Company Name:IBM
Company Website:    www.ibm.com
Position:Senior Technical Support Associate
Degree Needed:BE/B.Tech
Batch:2016/2018 Batch
Job Location:BANGALORE
Experience Needed:1+ 4/yrs experience
Salary:  Best In Industry

Required Technical and Professional Expertise

  • Minimum 1 to 4 years of experience in Technical Support role
  • Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
  • Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
  • Utilize available time efficiently in order to achieve effective and efficient results
  • Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
  • Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Knowledge in commercially standard software applications and major desktop operating systems.


Preferred Technical and Professional Expertise

  • Awareness of basic networking concepts and technologies.
  • Identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail client – Outlook, Notes etc.
  • Questioning/probing skills, as relevant to the issue and level of the caller
  • See opportunity and implement process improvements
  • Ability to meet a set of defined account agent productivity measurement
  • Willingness to work in rotation shifts.

How to Apply for ibm careers 2020:

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