IBM off campus Recruitment 2020|Technical Support Associate|BE/B.Tech/MCA|Fresher

About the Company:

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. 

IBM off campus drive Details:
Company Name:IBM
Company Website:    www.ibm.com
Position:Technical Support Associate
Degree Needed:BE/B.Tech/MCA
Batch:2019/2020 Batch
Job Location:Bangalore
Experience Needed:0-2 yrs
Salary:  Best In Industry

What will you do..

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Provide remote infrastructure support delivery and performing problem cause analysis
  • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipate customer needs and effectively addressing concerns related to their issue or resolution
  • Provide direct technical assistance to customers via phone, email, and chat.

You will come with…

  • The ability to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customer.

How we’ll help you grow:

  • You’ll have access to all the technical and management training courses to grow your expertise.
  • You’ll learn directly from expert developers in the field; our team leads love to mentor.
  • You have the opportunity to work in many different areas to determine what really excites you.

Required Technical and Professional Expertise

  • Minimum 0 to 2 years of experience in Technical Support role
  • Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
  • Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
  • Utilize available time efficiently in order to achieve effective and efficient results
  • Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
  • Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Knowledge in commercially standard software applications and major desktop operating systems.

How to Apply for ibm careers 2020:

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