Genpact off campus Recruitment 2020|Process Associate|BE/B.Tech/Any Graduate |Fresher

About the Company:

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Genpacoff campus drive Details:
Company Name:Genpact
Company Website:    www.genpact.com
Position:Process Associate
Degree Needed:BE/B.Tech/Any Graduate
Batch:2019/2020 Batch
Job Location:Hyderabad
Experience Needed:freshers
Salary:  Best In Industry
Responsibilities
  • Respond to customer queries and customers concerns.
  • Demonstrates effective, clear and professional written and verbal communication.
  • Maintains acceptable performance metrics such as quality, efficiency, first contact resolution, and attendance.
  • Actively seek solutions through logical reasoning
  • Demonstrates strong problem-solving capabilities and assist customers in case of any issues
  • Provide excellent customer service to our customers
  • You should be responsible to exhibit the capacity for critical thinking and analysis.
  • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
  • Basic knowledge of how digital payments work required
Qualifications we seek in you

Minimum qualifications

  • Graduate (Any Field)
  • Freshers are eligible
Preferred qualifications
  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer-centric approach
  • You should be able to work on a flexible schedule (including weekend shift)
  • Proficiency in spoken & written English and with a neutral English accent. Proficiency in Hindi is also required.

How to Apply for Genpact careers 2020:

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