DigitalOcean off campus Recruitment 2020|Developer Experience|B.E/B.Tech/MCA |Freshers

About the Company:

Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that today’s entrepreneurs are changing the world through software.

DigitalOcean off campus drive Details:
Company Name:DigitalOcean
Company Website:    www.digitalocean.com
Position:Developer Experience
Degree Needed:B.E/B.Tech/MCA
Batch:2018-2019 Batch
Job Location:Bangalore 
Experience Needed:freshers
Salary:  Best In Industry

What You’ll Be Doing:

  • Responding to tickets generated by our customers in a timely manner
  • Providing thoughtful, personalized communication to solve our customer’s issues
  • Identifying and owning challenges that multiple customers face; fixing similar issues for all our customers
  • Quickly learning DigitalOcean products and adapting to rapid product, process, and policy changes
  • Working both collaboratively and independently within a team setting (we love Slack!)
  • Creating and updating knowledgebase articles
  • Triaging, escalating, prioritizing, and following up with incidents or customer impacting events
  • Making informed decisions to solve issues that balance the needs of customer and company
  • Sharing best practices and improving your team while seeking the same in return

What We’ll Expect From You:

  • Excellent written and verbal communication skills
  • Share knowledge with our team and community
  • Passion for driving excellent customer experiences while providing critical account and billing expertise
  • Tenacity to overcome obstacles to achieve our goals and initiatives
  • Prior experience or knowledge of Escalation and Incident Management procedures
  • Rigorous investigative skills and pattern recognition to help solve our customer’s current and future needs
  • Identification with our brand and team culture
  • Self-motivated with a great sense of responsibility
  • Sound independent decision making
  • A keen eye for detail
  • The inclination to improve your skill set through training, personal development, and self-learning
  • Understanding or knowledge of some cloud technical concepts like operating systems (Linux, Windows, macOS), web servers (Apache, Nginx), web development (HTML, CSS), or networking concepts
  • Experience supporting online customers, preferably in a cloud hosting environment.

How to Apply for DigitalOcean careers 2020:

Apply Link: Click Here

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