Cactus Global off campus drive | Support Analyst | B.E/ B.Tech | India

About the Company:

Cactus Communications ( www.cactusglobal.com ) is a leading provider of communication solutions, including academic and scientific editing, medical communications, publication support services, English language workshops, transcription, and translation. Our company mission is to enable growth through effective communication.

Cactus Global off campus drive Detail

Company Name:Cactus Global
Company Website:     
Position:Support Analyst
Degree Needed:B.E/ B.Tech
Batch:2018/2019 Batch
Job Location:India
Experience Needed:Freshers
Salary:best in industry

You will be required to:

  • Diagnose and troubleshoot technical issues, including Laptop configuration, account setup and network configuration
  • Drive technical issues till resolution, within agreed time limits
  • Ensure all issues are properly logged and communicated to the end user on a timely basis
  • Prioritize and manage Incidents and Service requests
  • Document technical knowledge in the form of notes and manuals

The following would help you be an ideal fit for this role:

  • Should be comfortable for 24×7 Support
  • Should research and identify solutions of software and hardware issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Excellent listening and questioning skills
  • Interact confidently with clients to establish what the problem is and explain the solution. Either via phone, email or chat, until they’ve solved a technical issue on remote locations
  • Properly escalate unresolved issues to appropriate internal SME’s or teams or external vendor and follow-up till closure
  • Provide prompt and accurate feedback to end users
  • Refer to internal knowledge database or external resources to provide accurate tech solutions
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Have a Bachelor’s degree in B.Sc/BCA/B.Tech/BE
  • Have sufficient knowledge about Windows OS & Hardware troubleshooting, Office 365 Email, Skype, OneDrive related issue
  • Professional certification in MCITP, CCNA, MCSE, MCSA, ITIL will be a plus

How to Apply :

Apply Link: Click Here

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