Aptean off campus drive | Application Support Engineer | BE/ B.Tech (CSE/ ISE/ IT/ ECE),BCA, MCA, B.Sc | Freshers

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About the Company:

Aptean

Aptean provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today’s fast-paced, highly competitive economy, organizations don’t have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds – with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo.

Company Name:   Aptean

Official Website: www.Aptean.com

Position:    Application Support Engineer

Job Location:      Bangalore

Salary: 4.5 LPA – 6.5 LPA

Experience: Freshers

Job Description:

  • Experience in supporting products/applications based on Microsoft technologies like Windows, Active directory.
  • Code debugging skills (not writing the code, but just reading through the code and understanding the logic).
  • Good understanding of database as SQL (writing queries, running performance tools etc)
  • Excellent written and verbal communication

The primary duties for this position include but are not limited to:

  • Provide technical assistance to customers on Aptean products via phone, email and/or remote access.
  • Perform advanced problem analysis and isolate problems of a complex level of difficulty.
  • Reproduce customer issues in-house.
  • Publish articles in our in-house knowledgebase.
  • Able to learn a wide variety of technologies at a rapid pace
  • Document customer problem information, recommendations, and resolution in a clear and concise manner using an Incident tracking system.
  • Ensure adequate telephone ACD queue coverage 
  • Communicate appropriately and provide regular updates to customer and management.

Desired Skills:

  • Achieve and maintain targeted KPA’s such as a number of cases closed or issues resolved, along with other established goals.
  • Along with the Technical Support Manager, set realistic personal training and product certification goals.
  • Leadership and Entrepreneurship (Excellence Orientation) Qualifications and Requirements Qualifications.

Professional Communication

  • An excellent customer service attitude and the ability to interact with customers in a professional manner are required. 
  • Must have the ability to work in a fast-paced environment and use judgment in handling customer calls and providing technical assistance
  • Strong written and verbal communication skills 
  • Leadership
  • Ability to identify major concerns from the field and relay those concerns to management in an appropriate manner.
  • Can do attitude with a strong will to lead by example.
  • Ability to follow directions and be self-motivated.

Technical Skills:

  • SQL Support, Troubleshooting, Debugging, Active Director

How to Apply:

Apply Link:  Click Here

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