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Amdocs Off Campus Drive 2022 | B.Sc/ BCS/ BCA/ M.Sc | Pune | Easy Apply

Amdocs Off Campus Drive 2022: Lazyfreshers has brought exclusive fresher jobs for you, this freshers job is for Amdocs company whose job description, salary, job location, and application link, you can check below. Amdocs Off Campus Drive 2022 | B.Sc/ BCS/ BCA/ M.Sc | Pune.

Job Details for Amdocs Off Campus Drive 2022

Company NameAmdocs
Company Profilewww.amdocs.com
Job RoleTBO Analyst
QualificationB.Sc/ BCS/ BCA/ M.Sc 
Batch2021
LocationPune
ExperienceFreshers
CTCBest in Industry
Last DateASAP

Job Description for Amdocs Off Campus Drive 2022

The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.

  • You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.   
  • You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.          
  • You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
  • You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs. 
  • You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.          
  • You will update checklists for quality assurance and progress tracking, following standard operating procedures.
  • You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
  • You will ensure crystal clear communication and documentation as a point of contact.
  • You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.        
  • You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
  • You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities. 

Skills Required for Amdocs Off Campus Drive 2022

  • 2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)
  • 55% throughout academics, with no gaps or breaks/year down
  • Excellent communication skills
  • Location – Pune

Selection Process for Amdocs Off Campus Drive 2022

  • Registration
  • Assessment
  • Technical Round
  • HR Interview
  • Selection
  • Onboarding

About Company:

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

How to Apply for Amdocs Off Campus Drive 2022

All interested and eligible candidates can apply for Amdocs Off Campus Drive 2022 online by the following link as soon as possible before the Last Date.
To Apply for Amdocs TBO Analyst Role :- Click Here
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