About the Accenture:
HCL Technologies Limited, is an Indian multinational information technology services and consulting company headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise.
Accenture off campus Drive Details 2020:
|Degree Needed:||Any Degree|
|Experience Needed:||0-2 years|
|Salary:||best in industry|
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving the best resolutions.
- You will also be responsible for closing the fault and complaints within SLA’s.
- You will be working as a part of the Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve a customer issue.
- In Customer Service Technology Support, you will provide technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
Good to have skills: Customer Service Management, Good communication skills
Roles and Responsibilities
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your primary interaction is within your own team and your direct supervisor. In this role, you will be given detailed instructions on all tasks.
- The decisions that you make impact your own work and are closely supervised.
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
- Please note that this role may require you to work in rotational shifts.